Customer & Member Operations Guide — How to Use TFAST FinCore

This official operational guide provides complete step-by-step instructions for members and customers using the TFAST FinCore Digital Self-Service Portal.

Step 1: Onboarding & KYC Registration

1. Navigate to the public registration portal at /register.
2. Enter your legal First Name, Last Name, Email, and Mobile Phone Number.
3. Select your primary institution branch and credit source profile.
4. Create a secure password (minimum 6 characters).
5. Submit your application. Your account is immediately queued for administrative KYC approval by branch compliance officers.

Step 2: Accessing Your Digital Wallet & Savings

Once approved, log in via /login. Your customer dashboard displays:

• Net Available Balance: Cleared funds available for immediate withdrawal or peer transfer.
• Savings Accounts: Individual savings deposit accounts earning periodic interest.
• Active Credit Balance: Outstanding principal across all approved loan facilities.

Step 3: Making Instant Money Transfers

You can move funds between your own accounts or send money to another member:

1. From the sidebar, select Transfer → Own Account Transfer or Other Account Transfer.
2. Select your source debit account.
3. Enter the recipient member account number and amount.
4. The system automatically validates your available balance and creates atomic double-entry ledger postings instantly.

Step 4: Applying for Institutional Micro-Loans

1. Click on Loans → Apply For Loan.
2. Choose a loan product (e.g. Emergency Micro-Credit, Business Asset Loan, Agricultural Facility).
3. Enter the desired principal amount and select your preferred repayment term (months).
4. Review the calculated amortization schedule, upfront processing fee deduction, and periodic installment breakdown.
5. Submit your application. Once approved by a loan officer, funds are credited directly to your primary savings wallet.

Step 5: Self-Service Loan Repayments

1. Navigate to Loans → Active Loans.
2. Click on your active loan to view the installment schedule, due dates, and remaining balance.
3. Click Make Payment, choose your funding savings account, and confirm the installment. Your loan balance and general ledger update in real time.

Step 6: SACCO Shares & Dividend Participation

If your institution operates as a SACCO or cooperative, members can purchase share capital:

• Purchase additional shares directly debited from your savings account.
• Receive automated dividend distributions credited to your account upon annual general meeting declaration.
• Transfer equity shares to fellow members in accordance with cooperative bylaws.

Need Assistance?

For technical inquiries, account recovery, or branch support, contact your institution teller or reach out to TFAST Digital Agency customer support desk.